/ Client Care

Dedicated Support for Your VelVille

About VelVille
VelVille is a Canadian home décor brand inspired by timeless design, natural materials, and everyday elegance. Based in Bancroft, Ontario, we create thoughtfully crafted marble and wood pieces that bring warmth, texture, and quiet luxury into your home. From coasters and trays to candle holders and decorative accents, each piece is designed to feel beautiful, functional, and lasting.

We believe the details matter — in the materials we choose, the way we package each item, and the experience we create for every customer. Whether you’re shopping for your own home or looking for a meaningful gift, VelVille is here to help you style spaces that feel calm, curated, and personal.

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Inquiries & Assistance

For detailed care instructions, guidance on shipping schedules, or specific trade inquiries, please use the form. Our team provides direct, helpful responses to ensure your VelVille objects remain treasured pieces.

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Returns & Exchanges

We stand behind the enduring quality of our hand-honed stone pieces. If your selection isn't the perfect fit for your home, we are here to assist with a seamless return or exchange.

Our Policy Overview

To preserve the integrity of our natural stone collections, items must be returned in their original packaging and undamaged condition within 30 days of receipt.

Please note that because marble is a natural material, slight variations in veining and tone are expected and celebrated as part of each piece's unique character.